Professional Training in Ericksonian Hypnosis , Brief Psychotherapy & NLP

Grievance Procedure

If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format.  The CE Director will then pass on the comments to the speaker assuring the confidentiality of the grieved individual. 

If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the C.E. Director will mediate and will be the final arbitrator.  If the participant requests action, the C.E. Director will:

             These actions will require a written note, documenting the grievance, for record keeping purposes.  The complaint need not be signed.  The CE Director, will attempt in favor of the student and to move the participant to another  workshop, or provide a credit for a subsequent workshop, or provide a partial or full refund of the workshop fee if appropriate.